General FAQs

Get answers to your our frequently asked questions!

If you do not see the answer to your question listed here, please fill out our Contact From so we can assist you more effectively!

Thank you!


When will my order ship?

If you haven't received a shipping notification from us, please email

For additional information, please visit our Shipping Policies Page.

Can I add an order to my online account?

Unfortunately, if an order is placed on the website and you are not logged in, we are unable to add that purchase to your online account. This is a limitation with our system that we are aware of and hope to have a solution in the near future.

Is the Denver Showroom open?

The showroom is currently closed. Our reopening date is TBD dependent upon our ability to maintain inventory as well as manage our environment safely around COVID-19. Please note that the inventory available through the showroom is identical to the inventory available through our website.

To stay in the know with Showroom update, please check our Local Pick-up Page.

How do I get my PFM discount?

If you are active police, military or first responder, as well as active or retired military, check out our Discount Page for more info!

Can I combine orders?

We cannot combine order after an order has been placed.

Can I cancel my order?

We try to get orders out as fast as possible. If you need to cancel, please email us at immediately with CANCEL in the subject line to see if we are able to accommodate. Please keep in mind that cancellations are not guaranteed if the order is too far along in the shipping process. We apologize for any inconvenience our quick shipping turnaround may cause.

Can I have my order held until all the items I want are available in order to shave on shipping?

We are unable to hold orders at this time. All orders will be shipped within the time frame listed in your order confirmation email.

I forgot to use my discount code. Can that be applied to my order?

If you placed an order and forgot to apply your discount code, please take the following steps:

  • Email
  • Send us your order number and the discount code you were provided.
  • Please allow for 2-3 business days for a reply.


I only received part of my order. Where is the rest of it?

If your order shipped via UPS, it may have shipped in multiple packages, but you would have only received 1 tracking number. If you plug your tracking number into the UPS website, scroll towards the bottom of the screen and you will see a drop down section titled "Other Packages in this Shipment". Click on that and you'll be able to see the other package tracking numbers and where they are in transit.

If you are still have issues or are missing items, please email us at

When will my order ship?

Your confirmation email will provide a range of days in which your order is expected to ship, if that range has passed and you haven't received a shipping notification from us, please email

For additional information, please visit our Shipping Policies Page.

What is Freight Shipping?

Many of our orders ship on a pallet via a freight carrier due to size and weight. Due to the handling required, these shipments can take additional processing time. For these deliveries, you will need to be present to receive the shipment, and the driver is only obligated to deliver curbside. Please make sure to inspect the shipment immediately and take photos so that any damage or missing pieces can be marked down on the delivery receipt with the driver. Failure to do this will eliminate our ability to file a claim with the carrier. For more information on freight shipments, please review our Freight Shipment Instructions.

Do you offer International Shipping?

Currently, our shipping is limited to the continental United States. We plan to expand globally in the future and hope that we can make you a REP customer at that time.


If you'd like to receive updates on our expansion as they become available, please sign up here: HERE

Shipping outside of the Lower 48

Due to difficulty in logistics and the high demand, we currently can only ship orders within the lower 48 states, and cannot provide quotes (due to high demand, they are not something we can accommodate at this time). Please be aware however, that we can only accept returns or warranty requests for items in our shipping area. 


When will products be in stock?

We are working hard to increase inventory availability to meet current demand. There are back in stock notifications on the product pages. If you can't find it, please email so that we can help as soon as possible. 

When will packages be in stock?

There a couple things to note about the packages we offer on the site:

  • The first thing to know is that if one item in a package is out of stock, then the entire package will show as out of stock.
  • The second item to note is that there are not cost savings with packages - they are just set up for convenience. With this in mind, if you are seeing the package you're interested in listed as "Out of Stock" then it would be best to check the individual product pages to build out your own package because other colors/sizes could be available on those pages.
Do you accept pre-orders?

We currently have several products available for pre-order. When you're on a category page you can look to the left hand 'Narrow By' panel to sort by "Is on Pre-Order". Different category pages will yield different results.

How can I sign up to be notified when a product is back in stock?

The most up-to-date information on in-stock products will come from our social media platforms. You can also sign up for a back in stock notifications on the individual product pages. 

I have a question about a specific product.

Please use this link to visit our Product FAQ page. If you do not find the answer to your question, please reach out to and one of our Customer Support reps will be happy to assist you!


How do I return an item?

If you would like to make a return, please fill out the form found on our Contact Us Page.

Where is my refund?

Once we process your refund, it will take 24-48 hours for the funds to return to your account. If you have received an email confirmation from us for your refund and 48 hours has lapsed and you do not see your funds, please reach out to your bank.